FAQ
Orders & Shipping
Information about order processing, shipping timelines, and delivery options for both U.S. and international customers.
Where do you ship?
We ship within the United States and internationally. U.S. orders are shipped domestically, while international orders are fulfilled through DHL.
How long does shipping take within the United States?
Orders typically ship within 1–2 business days. Standard U.S. delivery usually takes 3–5 business days, depending on your location.
How long does international shipping take?
International orders are shipped via DHL Express and typically arrive within 3–7 business days, depending on the destination country and customs processing.
Do international orders include customs or duties?
International orders may be subject to customs duties, taxes, or import fees determined by your country. These charges are the responsibility of the customer.
How can I track my order?
Once your order ships, you will receive a tracking number by email. U.S. orders can be tracked through the domestic carrier, while international orders are tracked through DHL.
Returns & Exchanges
Details about returns, exchanges, and how to request a refund or size change.
What is your return policy for U.S. orders?
We offer free returns within 30 days of delivery for unworn items in their original condition.
Can international orders be returned?
International returns are accepted, but return shipping costs are the responsibility of the customer.
Can I exchange for a different size?
Yes. Exchanges are available for size changes if inventory allows.
Product & Fit
Guidance on sizing, fit, and how Aeqos swimwear is designed to be worn.
How should Aeqos swim briefs fit?
Our swim briefs are designed to sit comfortably on the hips with a secure, supportive fit while allowing full freedom of movement.
How do I choose the right size?
Use our Size Guide for waist measurements and fit recommendations.
Will you add more sizes in the future?
Yes. We are actively working to expand our size range in future releases.
Are the bandanas and strings interchangeable?
Yes. Our bandanas and strings are designed to be interchangeable so you can customize the look of your swim brief or wear your own.
Materials & Care
Learn about the fabrics we use and how to properly care for your swimwear.
What fabric are Aeqos swim briefs made from?
Our swimwear is made from premium Italian performance fabric, designed for comfort, durability, and long-lasting shape retention.
How should I wash my swimwear?
Rinse with cold water after use and hand wash with mild detergent when needed.
Can I put my swim brief in the dryer?
We recommend air drying only to maintain elasticity and fabric quality.
Will chlorine or saltwater damage the fabric?
Our fabrics are designed to perform in both environments, but rinsing your swimwear after use will help extend its lifespan.
Brand & Production
Learn about the fabrics we use and how to properly care for your swimwear.
Where are Aeqos products made?
All Aeqos products are ethically manufactured in Colombia in small production batches.
Why do you produce in limited quantities?
Limited production allows us to focus on quality, craftsmanship, and responsible manufacturing while reducing waste.
Will sold-out products restock?
Some items may restock, but many pieces are produced in limited runs.
How can I stay updated on new releases?
Join our mailing list or follow Aeqos on Instagram @aeqos.swim to hear about new drops, restocks, and releases first.
Get in touch
Have questions about your order, or a general enquiry?
